Return and Exchange Policy

Thank you for shopping with SOFA MAKER CRAFTSMAN COMPANY LLC. We want you to be completely satisfied with your purchase.

Returns

• You may return most items within 30 days of delivery for a full refund or exchange.

• Items must be unused, in original packaging, and in the same condition as received.

• To initiate a return, please contact our customer service at [email protected] with your order number and reason for return.

Exchanges

• If you receive a defective or incorrect item, we will gladly exchange it at no additional cost.

• Exchanges for other reasons (e.g., change of mind) are subject to product condition and availability.

Non-Returnable Items

• Customized or personalized products cannot be returned or exchanged unless defective.

• Items damaged due to misuse or improper handling are not eligible for return.

Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error or defective product.

• We recommend using a trackable shipping service to ensure your return reaches us safely.

Refunds

• Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 7-10 business days.

Contact Us

If you have any questions about returns or exchanges, please contact us:
Email: [email protected]
Phone: +1 (585) 653-1401