1. What materials are your water cups made of?
Our water cups are made from high-quality, food-grade materials such as stainless steel, BPA-free plastic, and glass, ensuring safety and durability.
2. Are your water cups BPA-free and safe for hot beverages?
Yes, all our products are BPA-free and tested for safety. Many of our cups are designed to handle both hot and cold beverages.
3. How do I care for and clean the water cups?
Most of our cups are dishwasher safe. For best results, hand wash with mild detergent and avoid abrasive scrubbers. Please check the product details for specific care instructions.
4. Do you offer customization or private labeling services?
Yes, we provide customization options including logo printing, color variations, and packaging design to meet your branding needs.
5. What certifications do your products have?
Our products comply with international standards and certifications such as FDA, LFGB, and SGS to ensure quality and safety.
6. What is your minimum order quantity (MOQ)?
MOQ varies depending on the product and customization requirements. Please contact us directly for detailed information.
7. What are your shipping options and delivery times?
We offer various shipping methods including air, sea, and express courier. Delivery times depend on your location and order size. Contact us for a shipping quote.
8. Can I order samples before placing a bulk order?
Yes, sample orders are available to help you evaluate product quality before bulk purchasing.
9. How do I place an order?
You can place orders by contacting our sales team via email at [email protected] or phone at +1 (585) 653-1401.
10. What is your return and refund policy?
We strive for customer satisfaction. If there are any defects or issues, please contact us within 7 days of receipt. Returns and refunds are subject to our policy terms.
