This Customer Service Agreement (“Agreement”) outlines the terms and conditions under which SOFA MAKER CRAFTSMAN COMPANY LLC (“Company”) provides customer support and service to its clients (“Customer”).
1. Scope of Service
The Company agrees to provide professional customer service related to product inquiries, order processing, delivery status, returns, exchanges, refunds, and technical support.
2. Communication Channels
Customer service is available via:
3. Response Time
The Company aims to respond to all customer inquiries within 24 business hours.
4. Customer Responsibilities
Provide accurate and complete information when making inquiries.
Follow instructions for returns, exchanges, or warranty claims as provided by the Company.
5. Issue Resolution
The Company will make reasonable efforts to resolve any issues or disputes fairly and promptly.
6. Limitations
The Company does not guarantee immediate resolution for all issues but will keep the customer informed of progress.
Customer service does not cover misuse, accidental damage, or unauthorized modifications of products.
7. Confidentiality
Both parties agree to keep any personal or sensitive information confidential and use it solely for the purpose of customer service.
8. Amendments
The Company reserves the right to update this Agreement as necessary, with notice provided to the Customer.
Contact Information
For support, please contact:
Email: [email protected]
Phone: +1 (585) 653-1401
